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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

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Delayed by 30 minutes or more? – Make a Delay Repay claim

If you have been delayed on a CrossCountry train, then you may be entitled to National Rail Travel Vouchers or a cash alternative.

Make a Delay Repay claim

Delay Repay terms and conditions

Apologies to any passengers that are currently experiencing or have experienced delays. We’re always looking to minimise delays and make sure we manage disruption as effectively as possible. 

For difficult queries our Customer Relations team is here to help you


Monday - Friday: 08:00 - 17:00

Saturday : 08:00 - 16:00

When calling these are the options you will have available...

Option 1

Trains times, fares & train running information

Option 2

Buy a ticket or queries about existing bookings

Option 3

Customer relations queries

Option 4

Register an item of lost property

Existing bookings

For help with a booking you have already made with CrossCountry online, please view your online account to make amends.

Our web support lines are open Monday - Sunday: 08:00 - 22:00. Or please contact us via email on

For anything else, you can send us an e-mail

Get in touch

We'll aim to respond to messages within 10 days. Please note: This email is not for booking related queries.

Travel Assistance with Passenger Assist

We're here if you need extra help when making your journey. You can find information about Passenger Assist on the Travel Assistance page.

To book travel assistance, please contact the Passenger Assist team who are open 24 hours a day 7 days a week.

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